Frequently asked questions

01. When will I recieve my order?

When you have placed your order it takes 2-3 working days for it to be shipped. Once an order leaves our warehouse it is no longer within our control.

02. How do I track my order?

Once your order is processed, you will automatically be sent a tracking number.

03. I want to return an item

All returned items must be in original condition, with tags attached and in their original packaging. Please scan the QR code to process your return.

We understand that our return postage is not free, however we strongly encourage you to insure your package with a tracking code. Please be aware that we cannot take responsibility for any lost or damaged packages which are not shipped with a tracking code.

04. What methods of payment do you use?

We accept payments using iDeal, Creditcard, Paypal and SEPA.

05. When will I receive my refund?

We aim to issue refunds within 48 hours of receipt of your returned items using the same payment method you used to purchase. However, the refund can take up to 14-business days to appear in your account depending on which bank you are with– this is out of our control.